1. Collection of Personal Information :

Bakhla Tours & Travels respects your privacy. When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us. We can specifically asked for it as well. We ask you for personal information in many situations following are the examples:

  • When you try to contact us for a booking or quotation of Hajj, Umrah, Ziyarat or for any other additional services like visa assistance, hotel booking, air ticket booking etc.
  • When you make a booking or purchase something from our website or through email, letter, fax or phone.
  • For instance you register with us, subscribe to our newsletter, enter competitions or register for promotions.
  • If you take part in surveys or provide us with feedback.

2. Finalizing A Service With Us :

As our customer if you finalize a deal or a service or a package or render any kind of services from our offices or our website you must provide us with certain information such as your name, credit card number and expiration date, credit card billing address, telephone landline number, mobile phone number e – mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other Personal Information, such as your frequent flyer numbers etc. We require this information for your traveling purposes. For example processing of visas of yourself or any other people traveling with you. We take this information to keep you informed of every transaction you have done with us. Against the services, you purchased from us. If you are making a reservation for one or more travelers other than yourself, you must confirm. You should also represent that each of these other travelers have agreed. In advance, that you should disclose their Personal Information to us. Privacy Policy of Bakhla Tours & Travels mentions all the points required. Contact us for Best Umrah Packages

3. Responsibility :

Bakhla Tours & Travels holds no responsibility for Luggage loss, Injuries, Damages, Accidents, & Additional expenses due to delay of Flights, Misconnection, Sickness, Bad weather, Strike, War, Quarantine, Breakdown or Transport breakdown, or the closure of airport due to War, or any personal issues of the pilgrim, etc. The consumer has to bear this without blaming the company and its employees. The group leader with the group also not has any responsibility for the above-stated situations or more. Bakhla Tours & Travels is a Hajj, Umrah & Ziyarat tour operator, the company does not run or control the airlines, hotels, transport & laundry or any other facility or services mentioned in the broucher. Our company selects and chooses the best elements for a smooth pilgrimage tour of Hajj, Umrah & Ziyarat hence the company or its employees should not be held responsible for improper services provided by any Airline, Transport, Hotel and any other provider of services for any Injury, Death, Loss or damage which is caused by the act or default of the management or employees of any other Hotelier, Airlines, or/and any act or actions of co-passenger. Bakhla Tours & Travels shall not be held responsible either for any loss, delay, damage, fading of color, stain of any type or shrinking of clothes by the laundry services. Bakhla Tours & Travels does all the agreements and arrangements of hotels flights transportation etc. for smooth running tour for the pilgrims and taking full care of the pilgrims but due to unexpected situations, Bakhla Tours & Travels has the rights to do any alteration to the package or services without prior notice to the pilgrim & the passenger will have to accept and for which no refund will be made and no claim will be entertained. After entering into Saudi Arabia you shall not be allowed to give up your companionship with your group. He/she will have to act accordingly and if he/she decides to quit from Bakhla Tours & Travels, he/she shall not be entitled to receive any amount whatsoever. Room Service is not available. Our latest broucher should be referred for inclusions & exclusions of the package in particular chosen by the pilgrim.

4. Use Of Cookies :

To improve the service which we provide to our customers Bakhla Tours & Travels use cookies to collect the use of the website by the customer. Mostly all the web browsers and search engines accept cookies. You can also choose an option to not receive cookies by going in the settings of the web browser. Some cookies are essentials that you will have to accept. Acceptance of these cookies is for the smooth working of website and to process your information and transaction. Bakhla Tours & Travels the minimal amount of information needed from customers, we don’t collect more information than our needs. Protecting your privacy is in our culture. We use a combination of industry-standard methods to protect it. Usage of Details, IP Addresses, Cookies, and Other Technologies As you navigate through and interact with our Sites and Services. We may automatically collect certain information about your equipment, browsing actions, patterns etc. This also includes without limitation Details of your visits to our Sites, including traffic data, location data, logs etc. The resources that you access and use on the Sites can also be taken into consideration. Information about your computer and Internet connection, including your IP address, operating system, and browser type. We don’t keep your information for much time, we have to keep your information for legal reasons.

5. Bakhla Tours & Travels Advertisement

We at Bakhla Tours & Travels from Mumbai do advertise on third party applications and channels which might redirect you to our website. The information you enter on the ads you see is also safe as we advertise on platforms and channels who are reputed in the online industry, instead Bakhla Tours & Travels does not hold any responsibility for any unavoidable situation caused by the third party platform. Our advertisements will be our company only and will consists of new offers and packages related to travel industry. If you click the advertisement of our company you can follow us willingly this will not be considered as manipulation. If you follow us or like us or join any of our groups on any social platforms you are agreeing to our policies of receiving updates and information from our company. By entering information on our site like name, email address, phone number or DOB you also agree to receive promotional messages and e-mails from our company. Legal action will not be tolerated by you.

We use some third-party applications from service providers for some tracking functions of our website. We may also collect information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked for example.

This helps us to better manage and develop our offers and to provide you with better products and services. It will be according to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the Site. It also includes respective numbers of visitors to various pages and sections of the Site. The details of searches performed for the improvement of our website to overcome the flaws of user’s flow. Your personal information is safe with us and will not be passed on to third parties. We reserve the right to update or alter this Privacy Policy from time to time. You can request a copy of a previous version of the Privacy Policy of Bakhla Tours.

6. Abiding By The Rules :

If any country stops you from entering the borders or inside the country due to any ban or any past objectionable record or because any other visa issue or due to any pandemic or any civil war or international war-like situation or strike etc. where the pilgrim has traveled and are not being allowed the pilgrims will not be allowed to enter. Bakhla Tours & Travels shall not be held responsible for any such incident or situation as we doesn’t have any control over unexpected situation like mentioned above. This situation is mostly ordered by the government of that country and under this situation no refund is applicable all will have to abide by the laws of the country. Luggage will be mentioned in the ticket, if there is any excess luggage than the mentioned luggage the passenger will have to bear the charges Bakhla Tours & Travels will not be responsible. We have given all the acknowledgement in the Privacy Policy of Bakhla Tours & Travels.

7. Authorization :

I (Customer) hereby authorize and give consent to Bakhla our & Travels to send me, either through itself or through any third party service provider, from time to time various information / alerts / SMS / other messages or calls or commercial communication, and other services on the aforesaid listed telephone numbers, whether these numbers are registered with National Do Not Call Registry/ listed in National Customer Preference Register or not. I also confirm that by sending any of such messages / calls I will not hold any third party service provider liable / institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time. It will be auto renewed every month and if you want to stop this service please write an email to mouazam@bakhlatours.com or bakhlatours@gmail.com or call our support number +919920820751. We request you to understand the Privacy Policy of Bakhla Tours & Travels and agree to it.